Non-attendance of tasters, courses and workshops

We are unable to offer full or partial refunds for Tasters, Courses, Workshops, Events or Studio Membership if you need to miss a session, or can no longer make the dates. Please check the full details and dates on our website before making a booking.

The only time we will issue a refund is when a session cannot run for whatever reason, such as illness or a problem with the building/equipment. Refunds are processed via Stripe and are refunded directly to the payment method used. We cannot offer cash refunds.

Should you arrive late to a class/event, or are unable to attend for whatever reason, we regret that we cannot swap sessions, provide you with alternative dates outside of your paid course dates/times, or offer a full or partial refund for the missed time. Tasters, courses and workshops are held at fixed times and run at full occupancy to cover the cost of materials which are purchased in advance, as well as the cost of tuition payable to the tutor/visiting artist who is leading the session. Please ensure you are able to attend all, or as much as possible, before booking as mistakes cannot be rectified afterwards.

Gift Vouchers

We are unable to offer refunds on Gift Vouchers as these are valid for 12-months and there is plenty of opportunity to redeem throughout the year.