Equality & Inclusivity

At Marsh Farm Pottery, we’re proud to nurture a welcoming and respectful community where everyone can learn, create, and grow.

We celebrate people of all backgrounds, faiths, abilities, ethnicities, and genders — and we’re committed to maintaining a safe and positive environment for all.

Rudeness, bullying, or any form of verbal, mental, or physical abuse toward staff, students, or fellow makers will not be tolerated. This applies to everyone on-site, including other studio holders and visitors to Marsh Farm.

Anyone found to be in breach of these values may be asked to leave the premises permanently.

Accessibility & Alternative Access Needs

We want everyone to feel welcome and supported. If you have any access needs or specific requirements, please get in touch before your session so we can discuss how best to accommodate you. We’ll do everything we can to make sure you have what you need to enjoy your time with us.

Payments

All bookings and payments are made in advance through our website. We accept secure payments by credit or debit card via Stripe.
Marsh Farm Pottery does not store or have access to your card or bank details.
Please note that we do not accept cash payments and there is no cash kept on-site.

Cancellations, Refunds & Non-Attendance

We understand that plans can change, but unfortunately we’re unable to offer full or partial refunds, exchanges, or transfers for missed sessions, courses, workshops, tasters, events, or studio memberships.

Our tasters, courses, and workshops are run at fixed times and full occupancy to cover materials, tuition, and preparation costs. For this reason, we’re unable to swap dates or offer alternative sessions if you’re late, unable to attend, or can no longer make the scheduled times.

If you can’t attend, you’re welcome to gift your booking to a friend or family member. Just let us know their name and contact details in advance so we can update our records.

Please double-check all dates and details before confirming your booking, as we’re unable to make changes or issue refunds afterwards.

The only time refunds are issued is if we have to cancel a session ourselves — for example, due to illness, a building issue, or equipment problem. In these cases, refunds are processed automatically via Stripe to your original payment method. We’re unable to provide cash refunds.

If you arrive late to a class or need to miss part of it, we regret that we cannot extend sessions, offer make-up classes, or refund for missed time.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase and can be redeemed for any available taster, course, or workshop within that period. As vouchers offer plenty of flexibility, we’re unable to offer refunds once they’ve been purchased.

Materials, Firing, and Additional Costs

Your course or workshop fee includes a fair amount of clay and firing.
If you use more than the standard allowance, additional clay will be charged at £5 per 1kg of unfired clay.

Large or multiple firings that take up extra kiln space may also incur a small surcharge.

We’ll always discuss any extra costs with you beforehand, so you can decide how you’d like to proceed. Payment for additional firings must be made before firing takes place.

Firing Process

Finished pieces are usually ready for collection between 2–8 weeks after your course, depending on drying times and kiln schedules. Please be patient, we haven’t forgotten and we’ll email you when your work is ready to collect.

While we take great care with all work, the firing process can be unpredictable, and occasionally pieces may crack or fail. Unfortunately, we can’t offer compensation for work lost or damaged during firing.

Collecting Your Work

When your pieces are ready, we’ll email you with collection dates and times. Please come only during these slots — we can’t accommodate unannounced visits or drop-ins.

Bring your own packaging or box to safely transport your work home, as we can’t provide these materials.

You’ll have one month from the collection email date to pick up your work. After that time, uncollected items will be recycled or disposed of.

We ask that you take all your pieces home, even those that didn’t turn out as expected — we don’t have facilities for general waste disposal.

Health & Safety

Your wellbeing is our top priority. Please follow all studio health and safety guidance, signage, and instructions from tutors or technicians.

If you’re unsure about how to use any equipment or materials, just ask — we’re here to help.

Marsh Farm Pottery cannot be held responsible for injuries caused by the misuse of tools, materials, or equipment, or from not following safety instructions.

We reserve the right to pause or end a participant’s session if their actions are unsafe or disruptive to others.

Loss, Damage & Theft

Please take care of your belongings — Marsh Farm Pottery cannot accept responsibility for lost, damaged, or stolen items.

Marsh Farm is an open, shared site with many visitors. Make sure your vehicle or bike is secure and do not leave valuables unattended.

Vehicles, bikes, and personal belongings are left at your own risk.

Anyone found to be intentionally damaging property or stealing will be reported to the police, and the matter will be handled accordingly.