Privacy Policy

Last updated: 31st October 2025

We care about your privacy and want you to understand how we collect, use, and protect your personal information. This Privacy Policy explains what data we collect when you visit or make a purchase from www.marshfarmpottery.co.uk

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. Any updates will be posted here, with the “Last updated” date revised accordingly.

2. Information We Collect

The information we collect depends on how you interact with us.

Information you provide directly:

  • Contact details – your name and email (for bookings, course updates, or marketing, if you’ve opted in).

  • Studio membership details – if you’re a member, we store your address, phone number, email and relevant health information (e.g. allergies) to ensure your safety while on-site.

  • Order details – your name and email when booking through our website. Stripe processes all payments securely; we don’t see or store your card details.

  • Email support queries – any information you include when contacting us via email.

You can choose not to share some of this information, but it may affect your ability to access certain Services (for example, membership).

Information we collect automatically:
When you browse our Site, we may collect certain data such as your IP address, browser type, and how you interact with our pages. We use cookies and similar technologies for this purpose.

Information from third parties:
We work with trusted partners, including:

  • Squarespace, which hosts our website.

  • Stripe, our secure payment processor.
    These partners may collect information necessary to provide their services (for example, Stripe processes your payment details).

For more on how they handle your data, you can read their policies at:

3. How We Use Your Information

We only use your personal information for legitimate business purposes, including to:

  • Process bookings, payments, and membership accounts.

  • Communicate with you about your courses, events, or enquiries.

  • Send you marketing updates if you’ve opted in.

  • Keep our Site secure and prevent fraud.

  • Meet our legal and regulatory obligations.

We’ll never sell your personal information or use it for unrelated purposes.

4. Cookies

Like most websites, we use cookies to make our Site work properly and to understand how people use it. You can adjust your browser settings to block or delete cookies, but please note this may affect how the Site functions.

For details on the cookies used by our website providers, see the links above for Squarespace and Stripe.

5. Sharing Your Information

We only share your information when it’s necessary to:

  • Work with trusted service providers (like Squarespace or Stripe).

  • Comply with legal obligations or respond to lawful requests.

  • Protect our rights, safety, or the safety of others.

We never sell your personal data or share it for marketing purposes without your consent.

6. Data Security & Retention

We take appropriate measures to protect your personal information, but no system is completely secure. Please use secure channels when sharing sensitive information.

We keep your data only as long as needed to provide our services, comply with legal obligations, or resolve any disputes.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.

  • Ask us to correct or delete your information.

  • Request a copy of your data or restrict how we process it.

  • Withdraw consent for marketing at any time (just click “unsubscribe” in our emails).

We’ll always respect your choices and respond promptly to any requests.

8. Children’s Data

Our Services aren’t designed for children, and we don’t knowingly collect data from anyone under 18. If you believe a child has provided us with personal information, please contact us and we’ll delete it.

9. International Transfers

If we transfer your data outside the UK or EEA, we ensure it’s protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission or UK authorities.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, you can contact us at: hello@marshfarmpottery.co.uk